Increasing competition and cost pressures have compelled energy suppliers to optimize their procedures. The energy industry’s primary process is the Meter-to-Cash process, which includes everything from meter reading to billing and receivables management. Analyzing this end-to-end, cross-departmental process chain to provide transparency and identify optimization possibilities is difficult.

The meter-to-cash process involves processes that necessitate the integration of several distinct systems. There are various places where data transfer between systems can fail. As a result, customers may be overcharged or undercharged for services. The former generates unhappy customers and negative press, while the latter generates lower-than-expected revenue, which might influence future operations. To maintain the accuracy and timeliness of revenue collections, each utility must have a method to regularly validate billed usage.

While quality and dependability continue to be key priorities, no utility supply can develop a resilient company unless cash flows are consistent. Qatar Cool is Qatar’s largest commercial supplier of district cooling services. The company presently owns and runs four cooling facilities spanning the West Bay and The Pearl-Qatar districts, with a total refrigeration capacity of 237,000 tons. Since its beginning, the company has gained valuable technical and operational experience, along with refined strategies on both B2B and B2C fronts. But the company has faced significant challenges regarding high-bill complaints and customer dissatisfaction.

In order to optimize its meter-to-cash process, Qatar Cool leveraged team Abjayon’s services aiming at the following objectives.