Enabling Organizations to Build Effective Digital Relationships with their Customers
Abjayon Digital Self Service (ADSS) is an enterprise application built using best-in-class technologies and helps the energy companies to build digital relationships with their customers.
It is an integrated multi-channel digital platform for customer self-service enabling online account management, billing and payments and advanced usage analytics.
The platform enables utility companies to provide superior customer service and reduce their operating costs with live chat, virtual agents (bots), contextual self-help and ticket management system for services or complaints.
All the support systems can be integrated with Case Management or Content Management systems. Alerts, Notifications on bills, outages or any meter related issues originating from a metering / billing system or marketing messages can be composed and broadcasted to any customer.
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Success Stories
Oracle Utilities Meter Data Management enables a fully optimized meter-to-cash business process
- Post author By Author
- Post date August 19, 2022
Consider a scenario where a water utility implements a new CIS system gets flooded by high-bill complaints by the consumers, which then leads to a situation where many consumers stop paying bills and the utility is forced to stop the collection process because of the intervention by the regulatory body. This is the exact scenario
Driving Digital Transformation With A Next-Gen Virtual Healthcare Platform
- Post author By Author
- Post date November 16, 2020
How Abjayon helped transform Avance Care, a North Carolina (US) based Primary Healthcare provider, from being a tech-enabled company to now a tech-driven company by developing and delivering a next-gen virtual healthcare and patient engagement platform. In mid-2019, Abjayon was hired by an Avance Care Health System, an innovative Primary Healthcare provider, to lead and
Enhancing Cruise Experience with Next Generation Shipboard Property Management System (SPMS)
- Post author By Author
- Post date October 30, 2020
How we helped engineer Next Generation SPMS platform that encompasses all essential functionalities, such as cruise reservation system, crew, and fleet management software, food and beverage management, dining and events management, Spa and Excursions. The customer expectations are ever evolving in the digital age. According to one of the reports published by World Economic Forum,
Key Features
The key features for Abjayon Digital Self Service are as follows:
- Sign-up and Registration
- Dashboard
- Customer details
- Account Details
- Account Summary
- Usage Summary
- Bills and Payments
- Usage
- Self-Help
- Support
- Chatbot, LiveChat
- Profile Management
- Payment Integration
Insights from our Experts
Modernizing Utilities’ Infrastructure with Oracle C2M
- Post author By Author
- Post date March 30, 2022
Thought Paper on CIS Modernization and Utilities Payment using Oracle Utilities Customer to Meter (C2M) When utility companies consider modernization and replacement of their existing billing system, they often evaluate the solution via various criteria. One of the must-have requirements sought in the solution is its capability to handle the existing and foreseeable revenue streams.
In day to day life, a programmer spends a lot of valuable time on writing repeated code. These repeated codes are known as boilerplate. Writing a lot of boilerplate hampers the productivity of a developer. There are a lot of Code Generators that help to reduce the valuable time spent on writing these boilerplates, for
In this post let’s collate some insight into building distributed applications using the Microservices application architecture by leveraging the Spring Boot platform. We will also delve into the cost benefit analysis of using different AWS deployment models with the objective of achieving horizontal scalability, high availability and better performances. Building micro-services using Spring Boot stack
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