Enabling Organizations to Build Effective Digital Relationships with their Customers
Abjayon Digital Self Service (ADSS) is an enterprise application built using best-in-class technologies and helps the energy companies to build digital relationships with their customers.
It is an integrated multi-channel digital platform for customer self-service enabling online account management, billing and payments and advanced usage analytics.
The platform enables utility companies to provide superior customer service and reduce their operating costs with live chat, virtual agents (bots), contextual self-help and ticket management system for services or complaints.
All the support systems can be integrated with Case Management or Content Management systems. Alerts, Notifications on bills, outages or any meter related issues originating from a metering / billing system or marketing messages can be composed and broadcasted to any customer.
How Abjayon helped transform Avance Care, a North Carolina (US) based Primary Healthcare provider, from being a tech-enabled company to now a tech-driven company by developing and delivering a next-gen virtual healthcare and patient engagement platform. In mid-2019, Abjayon was hired by an Avance Care Health System, an innovative Primary Healthcare provider, to lead and
How we helped engineer Next Generation SPMS platform that encompasses all essential functionalities, such as cruise reservation system, crew, and fleet management software, food and beverage management, dining and events management, Spa and Excursions. The customer expectations are ever evolving in the digital age. According to one of the reports published by World Economic Forum,
The key features for Abjayon Digital Self Service are as follows:
- Sign-up and Registration
- Customer details
- Account Details
- Account Summary
- Usage Summary
- Bills and Payments
- Chatbot, LiveChat
- Profile Management
- Payment Integration
Insights from our Experts
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