Abjayon Digital Self Service (ADSS)

Enabling Organizations to Build Effective Digital Relationships with their Customers

Abjayon Digital Self Service (ADSS) is an enterprise application built using best-in-class technologies and helps the energy companies to build digital relationships with their customers.

It is an integrated multi-channel digital platform for customer self-service enabling online account management, billing and payments and advanced usage analytics.

The platform enables utility companies to provide superior customer service and reduce their operating costs with live chat, virtual agents (bots), contextual self-help and ticket management system for services or complaints.

All the support systems can be integrated with Case Management or Content Management systems. Alerts, Notifications on bills, outages or any meter related issues originating from a metering / billing system or marketing messages can be composed and broadcasted to any customer.

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Success Stories

Solution Engineering Utilities

Oracle Utilities Meter Data Management enables a fully optimized meter-to-cash business process

Consider a scenario where a water utility implements a new CIS system gets flooded by high-bill complaints by the consumers, which then leads to a situation where many consumers stop paying bills and the utility is forced to stop the collection process because of the intervention by the regulatory body. This is the exact scenario

Solution Engineering Success Stories Utilities

Driving Digital Transformation With A Next-Gen Virtual Healthcare Platform

How Abjayon helped transform Avance Care, a North Carolina (US) based Primary Healthcare provider, from being a tech-enabled company to now a tech-driven company by developing and delivering a next-gen virtual healthcare and patient engagement platform. In mid-2019, Abjayon was hired by an Avance Care Health System, an innovative Primary Healthcare provider, to lead and

Solution Engineering Success Stories

Enhancing Cruise Experience with Next Generation Shipboard Property Management System (SPMS)

How we helped engineer Next Generation SPMS platform that encompasses all essential functionalities, such as cruise reservation system, crew, and fleet management software, food and beverage management, dining and events management, Spa and Excursions. The customer expectations are ever evolving in the digital age. According to one of the reports published by World Economic Forum,

Key Features

The key features for Abjayon Digital Self Service are as follows:

  • Sign-up and Registration
  • Dashboard
    1. Customer details
    2. Account Details
    3. Account Summary
    4. Usage Summary
  • Bills and Payments
  • Usage
  • Self-Help
  • Support
  • Chatbot, LiveChat
  • Profile Management
  • Payment Integration

Insights from our Experts


Modernizing Utilities’ Infrastructure with Oracle C2M

Thought Paper on CIS Modernization and Utilities Payment using Oracle Utilities Customer to Meter (C2M) When utility companies consider modernization and replacement of their existing billing system, they often evaluate the solution via various criteria. One of the must-have requirements sought in the solution is its capability to handle the existing and foreseeable revenue streams.


Why write code when you can generate it

In day to day life, a programmer spends a lot of valuable time on writing repeated code. These repeated codes are known as boilerplate. Writing a lot of boilerplate hampers the productivity of a developer. There are a lot of Code Generators that help to reduce the valuable time spent on writing these boilerplates, for


Microservices and AWS Deployment Models

In this post let’s collate some insight into building distributed applications using the Microservices application architecture by leveraging the Spring Boot platform. We will also delve into the cost benefit analysis of using different AWS deployment models with the objective of achieving horizontal scalability, high availability and better performances. Building micro-services using Spring Boot stack

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