CX for Healthcare Whitepaper

Digital CX for Healthcare Whitepaper

Research reveals that 30% of missed medical appointments cost the healthcare industry an estimated $150 billion annually. In modern times, especially after the COVID pandemic, healthcare providers have set objectives like enabling self-service to reduce call volumes, improving patient engagement, payment collection and provider productivity and finally offering a better Telehealth experience. 

Abjayon successfully empowered a North Carolina, US-based healthcare provider serving more than 1,20,000 patients during the height of the pandemic to engage patients through Telehealth, become entirely paperless, offer seamless online appointment booking and service delivery through KIOSKs.

The results were beyond spectacular:

  • 37% online appointments
  • Assured appointments within 48 hrs
  • 25% reduction in unfilled appointment slots
  • Front desk call response rate of 80%
  • Paperless locations
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Proven ROI

Client satisfaction is our North Star Metric.
You obtain the insights you need with Impresa CX to create meaningful human experiences and gain lifelong customers.

Impresa CX brings following benefits to our esteemed clients

25%

Churn rate reduction

30%

Rise in Customer Satisfaction

25%

Cut in operational Costs
Over a three-year period, the benefits were:

$7.8 M

In savings as a result of reduced contact center usage

$16 M

in cost savings due to efficient usage of contact channels