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Impresa CX brings following benefits to our esteemed clients
In savings as a result of reduced contact center usage
In a digital age where customer expectations are ever-evolving, cruise companies face challenges in managing their fleet operations, while delivering exclusive holiday experiences. Moreover, one of the critical objectives of the hospitality industry, especially in the era of digitization, is the ability to meet both environmental and safety standards.
Hence, in order to remain atop the often-turbulent waves of the digital age, cruise operators are gearing up to deliver impeccable passenger experiences via flawlessly orchestrated management as well as cutting-edge innovation. Accordingly, our client, a leading software solution provider in the hospitality sector, chose the expertise we deliver with an aim to revolutionize how cruise companies would handle their fleet operation in the years to come. For Abjayon, this meant revamping and redesigning the existing system, leveraging the modern technology stack to combine digital transformation and valuable customer experiences.
With renowned expertise in enterprise architecture and product engineering, Abjayon was engaged by the client to help engineer the next-generation Shipboard Property Management System (SPMS) platform with a digital-first approach. Abjayon’s team worked relentlessly to overcome the challenges associated with generating a seamless digital experience by leveraging new-age technology platforms.
The platform was built using cutting-edge technology stack to combine digital transformation and valuable customer experiences, such as passenger onboarding, crew and fleet management software, food and beverage management, dining and events management, and others.