Presenting Impresa CX
Helping Utilities deliver digital customer experience to gain customer satisfaction and loyalty.
Studies have found that Utilities have lower CX score than most other industries. Over 73 percent of Utilities consumers are willing to pay more for a better experience.
Utilities Industry’s Leading CX Platform
Impresa CX offers a comprehensive web portal and intuitive mobile interface to enhance the customer experience.
Leverage AI/ML-enabled features, such as Conversational AI, bill and usage forecasting, next best action insights, to enhance customer service and lower support cost
With strategic product features like Demand Side Management, Net Metering for Renewables, Distributed Energy Resource integration and CO2 Emission Tracking to help reduce each user’s carbon footprint.
Modular UI widgets
Impresa CX web interface is modern, responsive, highly configurable, and consists of pluggable widgets that can be embedded within your current website to allow seamless look and feel and lower integration cost.
Easy & Intuitive UX
At Impresa, we follow an extensive process to understand consumer usage patterns, expectations, demographics, technical savviness to design a user interface that is easy and intuitive. Also, we conduct extensive testing with target user groups to verify our results..
White Labelling
Utilities can maximize the returns on their current investment by plugging in Impresa CX’s widgets into their existing systems, reducing time to deployment & bring in value almost instantaneously.
Essential Spotlight
Bill payments, autopay, payment preferences, paperless billing, utility programme enrollment, usage tracking, and communications are among the redesigned features that your consumers will find highly intuitive & easy to use.
Flexibility in Payment & Billing
Allow your consumers to pay in a way that best suits their needs. Allow them to opt-in for a range of billing methods, such as automatic payments and paperless billing.
Support for Multiple Accounts
Customers can connect and manage several accounts using multi-account support. Make it simple for them to pay off all of their bills at once.
Business multi-accounting
Commercial account managers who are in charge of hundreds of accounts will benefit from your assistance. Impresa CX makes it simple for these important clients to use advanced search to locate accounts, pay single or many accounts, or restrict accounts to cash-only status.
Assign an account manager to your client.
Allow a member of staff to handle account administration and payments while the business leader remains in charge.
Make programmes and content more visible.
Motivate your clients to take action by putting relevant programmes and offers prominently when they check in.
Contact Hotline
Respond to consumers’ most common queries and requests for assistance in a proactive manner. Customers are guided to the proper solutions to their questions via clear categories. To provide context, attachments can be supplied.
Contact History
Continue the conversation. Conversation history is kept in Impresa CX allowing customers and agents to return to and pick up where they left off, which is especially useful if the conversation shifts to a mobile device.
Utilities that improve digital services can cut contact centre costs significantly.
Our research indicates if one-quarter of consumers adopt self-service digitally, Utilities could save upto $945,000 for every one million contact centre interactions.
And if one-quarter of consumers reported outages digitally instead of calling the helpline, providers could save $495,000 for every one million calls.
Reputation is earned through great customer experience. And great customer experience brings a glowing Net Promoter Score
It’s time to boost the NPS for your Utility
See Impresa CX in Action
The Impresa AI advantage
Impresa AI enables Utilities to leverage AI/ML to enhance customer engagement and lower support cost.
With Impresa CX’s custom-built AI chatbot, consumers don’t have to call support agents for common grievances. The Usage and the Bill forecast features allow consumers to forecast their future consumption and bills based on their past usage trends and receive tailor-made suggestions to lower their Utilities bill.
Unparalleled Value Proposition
Higher Customer Engagement
Increased Revenue Assurance
With strategies like the gamification of CX, bill-payment reminders and multiple payment options, Impresa promotes and incentivizes on-time bill payment resulting in a smooth flow of revenue collection. By offering an intuitive experience for prepaid customers, Impresa provides ease of recharge, view balance, suggesting next best action and tips.
Drive Sustainability Initiatives
Impresa helps transition your brand into an environment-conscious utility service provider. It promotes best practices for energy consumption through strategic product features like Demand Side Management, Net Metering, and CO2 Emission Tracking, Energy disaggregation to reduce each user’s carbon footprint. In the process increasing revenue and contributing towards a greener future.
Lowered Customer Support Cost
Proven ROI
Client satisfaction is our North Star Metric.
You obtain the insights you need with Impresa CX to create meaningful human experiences and gain lifelong customers.
Impresa CX brings following benefits to our esteemed clients
25%
30%
25%
$7.8 M
In savings as a result of reduced contact center usage
$16 M
Adding value, sector-wide
Residential
Urban
Commercial
