Industry: Utilities
Overall goal :
To bring about reforms in the Bangladesh electricity distribution sector, the Northern Electricity Supply Company Ltd (NESCO) plans to implement a Customer Information System including customer lifecycle management, prepaid billing, financial data management and Customer Interactions on Oracle Utilities C2M along with a robust customer portal for their Smart Prepayment IT Infrastructure.
Project Objectives :
- To Cover End to End meter to cash process
- Improved customer services and customer interactions
- Faster turn around time for customer complaints, products and services
- Automation in most of the services being offered to the customer.
- Increased customer satisfaction
- Reduced costs for micro-generating customers via net metering
- Reduced meter reading costs via on demand reads for smart AMI prepaid meters.
- Revenue protection
Line of Action :
- Planning and Inception of the Project
- Implement of Technical Software (Oracle C2M) – Application and Database
- Data Migration for candidate customer Accounts (Meters)
- Testing
- Training for all the candidate Business & End users
- Deployment of software and data in Production for candidate divisions
- Stabilization and Post-Go Live Support
Project outcome:
- Total 3.31 Lacs Meters being served and plan to scale to 5 Lacs in future.
- Successful C2M implementation along with Reports (OAS) for prepaid meters in Bangladesh
- Successful Impresa CX implementation w.r.t Web self service (Customer Portal)
- Successful Data Migration for candidate customer Accounts (Meters)
- Star And Wasion Vending System-C2M integration for Master Data
- C2M – Star and Wasion HES Integration for meter profile data and alarms/events
- High Quality Successful delivery
