State Owned Power Distribution Company in Bangladesh

March 20, 2024

Business Challenges

  • Digitization of customer records and complaints, Demand-side management configuration and tracking
  • Difficulty in managing customer expectations Linking of accounts, and Agents assisting in the sign-up process on behalf of customers


  • Impresa CX integrated with C2M for tracking all customer issues and service requests with account linking and ability for customer to sign up for other features


  • Real-time usage monitoring notifications and alerts
  • Customers can access their utility accounts and services anytime using their mobile devices
  • Enhanced billing and payment experience Account linking
  • Enhanced customer engagement and satisfaction
  • Agents can help users track and understand their data and make payments, and Linked accounts allows others to use an account on behalf of the main users

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