State Owned Power Utility Company in India

March 20, 2024

Business Challenges

  • Switching to smart meters for a large customer base
  • Seamlessly migrating users from the current system to a new application
  • Linking accounts of parents/elders for managing them together in a single place
  • Repetitive and time-consuming tasks such as providing billing information and updating customer details,
  • Digitizing the payments and customer records for better management, and Difficulty in managing customer expectations


  • Impresa CX integrated with the existing online billing system, combined with payment integration and account linking in place. Postpaid users were migrated to prepaid plans using Service Requests online


  • Real-time usage monitoring notifications and alerts
  • Customers can access their utility accounts and services anytime using their mobile devices
  • Enhanced billing and payment experience Account linking
  • Enhanced customer engagement and satisfaction

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