Business Challenges
- Switching to smart meters for a large customer base
- Seamlessly migrating users from the current system to a new application
- Linking accounts of parents/elders for managing them together in a single place
- Repetitive and time-consuming tasks such as providing billing information and updating customer details,
- Digitizing the payments and customer records for better management, and
Difficulty in managing customer expectations
Solution
- Impresa CX integrated with the existing online billing system, combined with payment integration and account linking in place. Postpaid users were migrated to prepaid plans using Service Requests online
Outcomes
- Real-time usage monitoring notifications and alerts
- Customers can access their utility accounts and services anytime using their mobile devices
- Enhanced billing and payment experience Account linking
- Enhanced customer engagement and satisfaction
