Business Challenges
- High call volumes to the customer support team.
- Repetitive and time-consuming tasks such as providing billing information and updating customer details
- Limited access to customer information.
Solution
- Impresa CX Integrated with the national banking portal with added features for new customer enrollment
Outcomes
- Real-time usage monitoring notifications and alerts
- Customer can access their utility accounts and services anytime, anywhere, using their mobile devices
- Faster issue resolution, and
- Improved customer engagement and satisfaction.
