A District Cooling Company in Middle East

March 20, 2024

Business Challenges

  • High call volumes to the customer support team.
  • Repetitive and time-consuming tasks such as providing billing information and updating customer details
  • Limited access to customer information.


  • Impresa CX Integrated with the national banking portal with added features for new customer enrollment


  • Real-time usage monitoring notifications and alerts
  • Customer can access their utility accounts and services anytime, anywhere, using their mobile devices
  • Faster issue resolution, and
  • Improved customer engagement and satisfaction.

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