Program Platypus

Industry: Tech

Scope of Services:

1. Technical Designs, Development, Unit Testing and String Testing Support for Oracle Utilities Cloud Implementation for Water Utility
2. Technical Expertise for Developing Extensions and Interfaces

Oracle Utilities Modules Supported:

1. Customer Onboarding and Customer Information
2. Customer Service Management
3. Service Points Route/ Cycle Management, Meter Read Download
4. Meter Read Upload – IMD Processes
5. Property and Device Management
6. Preventive Maintenance for Assets/ Device
7. Third Party Payment Upload Integrations
8. Meter Maintenance/ Connections/ Disconnections for Non-Payment

Overall goal :

Implementation of Oracle Utilities Customer Cloud Service for Water Utility – Modernization of the Customer Service Management, Trade Waste Management and Meter Data Management.

Project Objectives :

Implementation of Oracle Energy and Water’s Customer Cloud Service Product to enhance –

1. Overall Customer Journey Processes
2. Efficient Trade Waste Management Processes
3. Improve Customer Operations and Service Management
4. Automation of Meter to Cash Processes
5. Efficient Billing and Collections Processes
6. Improved Customer and End User Experience

Project outcome :

1. Successful Delivery of all 4 Release as per planned
2. Timely Completion/ Closure of Project Deliverables
3. Sign-off from Oracle on Releases Delivered
4. Able to build strong relationship with OCS through Project Deliverables