Business Challenges Maintaining grid stability and reliability poses an ongoing challenge, compounded by the need for rigorous regulatory compliance. The integration of emerging smart grid technologies, sensors, and data analytics adds complexity, especially...
Business Challenges Switching to smart meters for a large customer base Seamlessly migrating users from the current system to a new application Linking accounts of parents/elders for managing them together in a single place Repetitive and time-consuming tasks such as...
Business Challenges Digitization of customer records and complaints, Demand-side management configuration and tracking Difficulty in managing customer expectations Linking of accounts, and Agents assisting in the sign-up process on behalf of customers Solution Impresa...
Business Challenges High call volumes to the customer support team. Repetitive and time-consuming tasks such as providing billing information and updating customer details Limited access to customer information. Solution Impresa CX Integrated with the national banking...
Industry: Utilities Overall goal : To bring about reforms in the Bangladesh electricity distribution sector, the Northern Electricity Supply Company Ltd (NESCO) plans to implement a Customer Information System including customer lifecycle management, prepaid billing,...
Industry: Tech Scope of Services: Technical Designs, Development, Unit Testing and String Testing Support for Oracle Utilities Cloud Implementation for Water Utility Technical Expertise for Developing Extensions and Interfaces Oracle Utilities Modules Supported:...
