Business Challenges Maintaining grid stability and reliability poses an ongoing challenge, compounded by the need for rigorous regulatory compliance. The integration of emerging smart grid technologies, sensors, and data analytics adds complexity, especially...
Business Challenges Switching to smart meters for a large customer base Seamlessly migrating users from the current system to a new application Linking accounts of parents/elders for managing them together in a single place Repetitive and time-consuming tasks such as...
Business Challenges Digitization of customer records and complaints, Demand-side management configuration and tracking Difficulty in managing customer expectations Linking of accounts, and Agents assisting in the sign-up process on behalf of customers Solution Impresa...
Business Challenges High call volumes to the customer support team. Repetitive and time-consuming tasks such as providing billing information and updating customer details Limited access to customer information. Solution Impresa CX Integrated with the national banking...
Business Challenges No real time information Increased operational cost Poor customer experience Inaccurate forecasting Increased error and exception rates Difficulty in Scaling solutions Lack of Data-driven decision making Regulatory compliance risks Security...